At Domain, Service Desk is so much more than a break-fix computer support call center.
Patching up a reoccurring tech issue over and over again is about as effective of slapping a Band-Aid over a cannonball wound, and unfortunately, it’s what a lot of IT companies tend to do. Not only are we going to stitch that IT wound shut, but more importantly, we’re going to get to the root of the problem and remove that cannonball-sized issue from your network entirely.
Our Service Desk is available to answer your team’s questions 24/7/365 via phone, email, or customer portal. Our dispatch team verifies the requests and assigns your tickets to our awesome team of service desk engineers. This includes everything from password resets to server outages. We also provide
How IT Works
Speak to an IT Expert
Our team includes engineers of all three tiers of technical support. To ensure you receive the help you need as quickly as possible, we escalate down instead of up by having a Level 3 engineer review your request first and then assign the best resource for the job. That way your problem is getting solved as quickly as possible.
Remote and Onsite Support
Whether it’s for a routine software update or a major hardware malfunction, our team is available and ready to handle your request. We support you using quick and easy remote connect tools and when needed, our fleet of electric-powered service vehicles bring our engineers directly to you for on-site support.
Not sure how to use your email? Don’t understand why a document doesn’t work? We provide help with everyday user questions on making the most of your technology.