At Domain, Service Desk is so much more than a break-fix computer support call center.
Patching up a reoccurring tech issue over and over again is about as effective of slapping a Band-Aid over a cannonball wound, and unfortunately, it’s what a lot of IT companies tend to do. Not only are we going to stitch that IT wound shut, but more importantly, we’re going to get to the root of the problem and remove that cannonball-sized issue from your network entirely.
Our Service Desk is available to answer your team’s questions from 8:30 am to 5:30 pm Monday through Friday via phone, email, or customer portal. Our dispatch team verifies the requests and assigns your tickets to our awesome team of service desk engineers. This includes everything from password resets to server outages. We also provide
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Remote and Onsite Support
Whether it’s for a routine software update or a major hardware malfunction, our team is available and ready to handle your request. We support you using quick and easy remote connect tools and when needed, our fleet of electric-powered service vehicles bring our engineers directly to you for on-site support.