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With just a few questions, you'll have a range of how much IT support should cost for your business.
Maintaining your network all day, every day.
Now that we know where you stand, let's look at how to maintain your network environment. Proactive maintenance keeps the IT fire drills at bay.
Proactive System and Security Updates
Windows updates and security patches need to be applied to your systems regularly to stay ahead of exploits and keep networks running smoothly. If left to the users themselves, they are often ignored or done inconsistently across an organization.
Monitoring and Alerting
In order to provide great service, it helps to know what's going on! With 24/7, real-time alerts for server status, up/down Internet connection status, and advanced monitoring on computers, we keep an eye on your network at all times.
Moving on to the IT Service Desk.
The IT helpdesk or service desk is the part of IT support that everyone knows about. While this is often the most visible part of IT support, it is just the tip of the iceberg. For the service desk to truly shine, it needs so much more. But we'll get into that next.
Includes a guaranteed response time.
Minimum of 5 hours
Based upon the number of hours you've chosen and computer users, you may want to consider a flat monthly fee instead.
What kind of support are you looking for?
Let's take your technology to the next level.
If you suspect that your technology (or lack therof) is holding your business back, then this level of service is for you.
Virtual Chief Information Officer (vCIO)
Your very own high level engineer to work with you on technology planning and strategy for your business. Our assistance with your budget, and regular technology review meetings help you stay on top of challenges and use technology to win.
Dedicated Account Engineers
You'll have your very own engineering team assigned to your account who will know your environment inside and out. They will manage everything from your equipment and software to vendors and industry best practices. Biggest perk? You never have to spend hours on hold with your internet provider ever again. We do it for you.
Are you sure you don't want security and back up?
Without security and back up, it doesn't matter how awesome our service desk is, we will always be putting out IT fires for you. We highly recommend you consider our Core services along with hourly service desk support. If you are still interested in hourly support only, fill out the form on the next page and a sales representative will follow up with an hourly agreement.
Let's start with building a firm IT foundation.
Every business needs a consistent backup and solid cybersecurity solution. That's why we've already selected it for you! These two pieces are crucial to a stable IT environment.
Security as a Service (SECaaS)
You need a firewall that can keep up with your internet speed and protect against today’s advanced cyberattacks. Our next-gen SonicWALL hardware makes it simple, and the service means we’ll monitor it for you. For more about our layered cybersecurity approach, check out our blog article on the subject.
Business Continuity and Disaster Recovery
Our periodic test restores and daily monitoring ensure successful backups. Hourly data images are compressed and stored offsite at the end of the day. And if there is an outage, use one of our loaner servers.
Stuck? We can help.
Your questions might be better answered on the phone. Fill out the form below and our team will follow up.