Making the Big Switch
We recognize changing IT providers is a BIG DEAL.
They know everything about your business and then some. Who knows how they’ve set up your environment? You sure don’t. That’s why we have an entire process for how we handle the transition, including an audit to make sure you know exactly where you stand right now. It’s our goal to make the transition as smooth and painless as possible. Our client success stories speak for themselves. Month after month, we have a 97% client retention rate. And get this, we only lost one client last year – because we fired them. Teams who hire us stay with us. What sets Domain apart is how we integrate with your company. We don’t want to just be your “IT Provider” – let us be a part of your team. That way, we can fully understand your business’ core processes and people.
We’ve broken down our most frequently asked questions for you to understand where people get stuck. And maybe you have some of the same questions.
So, what does a typical plan cost?
Pricing is generally based on the number of devices (Servers, PCs, laptops, and other peripheral equipment) or the number of users on the network. You can use our handy quoting tool to get a range on the cost of Managed IT Services.
Do I have to sign a contract?
You do not have to sign a contract, but if you would like one, we’re happy to provide one. Either way your monthly fee is locked in for one year and only changes when you add a user, server, or network.
What happens to my bill if I use more hours than usual in any given month?
Your monthly bill is based on the number of users under management, not on the number of hours of support that you require.
Do you charge for “onboarding” us?
Yes, there is typically an upfront project to put our technologies in place to manage your network. The Technology Audit executed by one of our engineers during the Consultation Process determines the scope of the project. This project ensures that we are able to deliver the results you expect.
Are you insured?
We carry Business Liability, Workman’s Compensation, Errors and Omissions, Cyberliability and any other state or federally required insurance that will protect you and your business.
How difficult is it to change IT Vendors/MSP? We seem to have outgrown our existing person’s ability.
Outgrowing one’s “computer guy” is an issue that we are seeing more frequently than in the past. Today’s computer networks have become more complex in the past few years and not every “computer guy” has been able to keep up with the myriad of changes that continue to occur in the industry.
Sometimes the pace of technology passes the pace of the incumbent IT person and that person is then no longer a good candidate to manage one of your businesses most important assets.
Changing to a professional IT firm to manage your network is a process that should not be taken lightly. While it is done every day, there is risk involved. First, we do everything within our power to work with the previous provider to ensure the transition is smooth and painless. We begin with a project to get your environment up to speed as well as providing service desk to your team. During your kick-off meeting you and your team will be introduced to your two network engineers and vCIO. And then they take it from there!
I only want to pay when I need you. Why would I want to pay a monthly fee?
The “Break-Fix” (pay-as-you-go) model is when an organization calls an IT service provider to fix a single problem. The provider usually goes onsite, and repairs the issue, then sends a bill for their time. This model rewards IT companies when things break.
One of the issues with this type of arrangement is that there is no incentive to fix any problem but the one the technician has been called in to fix.
Today’s computer networks need regular “care and feeding” to catch and correct problems when they are small and easy to handle.
Managed Services reward both the client and the IT service provider for UPTIME! It is in the best interest of both companies to maintain a strong and healthy network.
We do not offer “Break-Fix” repairs and only offer monthly maintenance plans.
We have IT employees. What can you do for us?
No problem. Many of our clients have an existing IT staff. If you already have IT employees, we will work with them to relieve their daily responsibilities so they can focus on larger projects. This allows your existing IT staff to work more efficiently, saving your (company or organization) time and money.
We offer customized IT plans based on your technology needs. Our plans range from 100 percent coverage to simple network monitoring and antivirus protection.
We are able to automate tedious tasks that take up much of your IT’s time and can allow your IT to focus on bigger picture issues.
You pick the plan, based on what you need and your budget.
What if our network is already working fine?
Most networks that we encounter are actually far from healthy, although the client often doesn’t realize it.
There is a lot that can be done, from installing patches to verifying and improving security to replacing outdated hardware that will improve the average network.
What happens if we try out your service but find that we don’t like it?
We’re confident that you’ll not just like it, you’ll love it. That’s why we offer month-to-month contracts. Once you’re with us, you’ll never want to leave.
You’ve convinced me. What’s my next step?
Interested in finding out more? Set up an initial strategy meeting with our sales team to find out how we can partner with your team for awesome IT support. If we’re a good fit, we’ll schedule a Technology Audit to assess your environment and then present our findings and proposal to you in the Solutions Presentation. Once you’ve had time to digest and evaluate the proposal, we’ll finalize the contract in a Q&A call and schedule your kick-off meeting.
Want more from your IT provider? We know change is hard.
A conversation is a great place to start. Contact us to set up a call.
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