What is IT support to your business?
Is it your quick-fix call center for account login errors and software inquiries, or perhaps the damage control team you call in once or even multiple times per month to tame a large-scale technical bug? Often times, this is exactly what a lot of businesses use their IT support team for: damage control, covering up deep-seated internal issues with temporary solutions. They see IT as little more than a telephone service desk and a reactive break/fix tech support squad to tape patches over the gaping holes in their computer, network and software complications.
But why? Why just patch over the problem when it can be solved?
Think of IT businesses as different types of medical care facilities, and your business’s reoccurring technical issues as a severe injury to its functionality. The bare-basic tech support your business usually gets is full of nurses, who can only soothe the pain and slap a Band-Aid over that gaping wound; they don’t actually fix anything, because the only thing you’re asking of them is to treat the symptoms of the problem when the emergency arises. Eventually, when that Band-Aid falls off, you have to go back to the emergency room for another one.
In short, peel off your old IT support bandage and get the root of the problem completely cured, once and for all.
There is so much more from your IT support service that you could be using.
Stop wasting time patching up the hole. Fix it.
We can help and it starts with a conversation. Set up a call with our team today.
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