What is IT support to your business? Is it your quick-fix call center for account login errors and software inquiries, or perhaps the damage control team you call in once or even multiple times per month to tame a large-scale technical bug? Often times, this is exactly what a lot of businesses use their IT support team for: damage control, covering up deep-seated internal issues with temporary solutions. They see IT as little more than a telephone service desk and a reactive break/fix tech support squad to tape patches over the gaping holes in their computer, network and software complications.
But why? Why just patch over the problem when it can be solved?
Think of IT businesses as different types of medical care facilities, and your business’s reoccurring technical issues as a severe injury to its functionality. The bare-basic tech support your business usually gets is a general practitioner, who can only soothe the pain and slap a Band-Aid over that gaping wound; it doesn’t actually fix anything, because the only thing you’re asking of it is to treat the symptoms when the emergency arises. Eventually, when that Band-Aid falls off, you have to go back to the general practitioner for another one.
In short, peel off your old IT support bandage and get the root of the problem completely cured, once and for all.
Believe it or not, frustration with reoccurring technical issues can be a key motivator for your employees to begin searching for work elsewhere. Poorly-functioning equipment that frequently has to be repaired can easily translate as being caused by poor management. Constantly having to pause production in order for an IT response team to spend an hour or two of precious time repairing their systems wears heavily on people’s patience, damaging their productivity as well as their desire to continue trying to operate around so many technical complications.
The irritation caused by these IT delays, whether you realize it or not, can create a stressful or even toxic work environment, as they can prompt employees to complain about the poor management of their important work technology, as well as causing communication problems via email, phone, and other communication tech that may be malfunctioning.
In other words, it’s only a fraction of what an IT team should do for you.
There is so much more from your IT support service that you could be using.
Solely utilizing your IT team’s service desk month in and month out to patch up countless reoccurring issues is the least effective way to get the problem solved. We want you to get the most out of your business’s technology, and that involves using every aspect of your IT support team; if you only ever ask for damage control, that’s all you’ll receive.
Stop wasting time patching up the hole.