The Delta Airlines IT Continuity Debacle is a Cautionary Tale

Sep. 09, 2016

“System failure” is the last phrase you want to hear on a plane.

Aftera “system-wide outage” of their IT network grounded flights globally, Delta Airlines is now the target of a Congressional inquiry. The inquiry is aimed at determining exactly what caused the Delta’s entire IT network to fail. One of the questions U.S. Senators should be asking is, “Why didn’t you have proper data network backup and recovery measures in place?” Because, to us, that seems to be the golden-ticket question in this mess that delayed and stranded thousands all over the world due to one single system failure.

This is the job of a Chief Information Officer, or CIO.

Small to medium-sized businesses often have limited budgets when it comes to IT, and hiring a full-time or fractional CIO or CTO may be out of their range. Without qualified guidance and strategy, even the most innovative IT solutions in the world can only go so far. This is where vCIO comes in. A vCIO, or Virtual Chief Information Officer, can accomplish everything you would need from an in-office CIO for a fraction of the cost. Or, at least, Domain’s vCIO services can. Before you start searching the Net for services that other CIO applicants and vCIO providers can do, let’s break down what it is these positions should do for you:

Backup, Recovery, and Continuity

This mantra should have been chanted by stranded and inconvenienced Delta passengers as they stood in the labyrinthine lines to find out why their flights were delayed hours and hours: “Backup, Recovery, and Continuity! Backup, Recovery, and Continuity!” Obviously, Delta’s IT network system was woefully out of date, or wrongly configured. Same difference. Imagine: thousands of passengers standing in line able to access the Delta website on mobile phones, but the corporate commercial airline giant itself standing helpless at the desk, blindly staggering in the dark as at least one interviewed passenger was hoping they “put me on another airline”. You can bet she wasn’t the only one to feel that way.

A Public Relations Disaster

The Delta Airlines IT system failure, although a public relations disaster for them, has a silver lining for the rest of us in the form of its cautionary tale: Don’t do business with outdated, wrongly-configured, or a woefully inadequate IT network. Especially as a corporate giant, where just one of these IT system failures could spell disaster in the form of many thousands of your customers choosing to fly other airlines. But the risk remains. To wit: Any one of the other commercial airline giants could suffer the same fate as Delta, should they, too, not have an IT network configuration that includes the proper implementation of cloud-based backup, disaster recovery, and business continuity. Without it, you are a sitting duck who could be dead in the water tomorrow!

Call an IT Professional and Get Disaster-Ready

Domain is the leader in providing managed IT services in our region of New Jersey and the New York Metro Area. Contact our expert IT staff at (888) 330-8808 or send us an email at sales@www.go-domain.com if you have any concerns about backup, disaster recovery, and business continuity, and we will be happy to answer any and all your questions.

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