Our core values for all to see
At Domain, we don’t just talk the talk; our values are so integral to our process that we’ve painted them on our walls.
Make IT Right
Both humorous and inspiring, providing our clients with high quality IT support and customer service experiences is our number one priority. Optimizing a company’s technology environment is a precarious balancing act of efficiency, productivity and security, and we’ve mastered that technique over the years. At the end of the day, we won’t rest until your technology is running exactly as it should.
Esprit de Corps
Directly translated as “internal spirit,” this French phrase refers to always having your team’s back. We focus on creating a strong foundation of trust in each other upon which we build our team, fostering a culture that allows us to deliver great results. We take pride in ourselves as individuals and in each other as a team, and that pride translates into absolute passion for our clients’ results.
Attention to Detail
We know, “sweat the small stuff” is a common mantra among service providers, but with a single click of a mouse on your firewall settings, your entire network could become compromised. In other words, as cliché as it sounds, sweating the small stuff is kind of a big deal for us. If we slip up, even if that error is negligible, we want to go back and make it right.
Never Stop Learning
Technology changes dramatically in every aspect, from CRM to security services to hyped-up smartphones. We invest in our staff’s industry education, keeping them up-to-date on the latest tech trends, best practices, and professional certifications. When integrated into your business, we are well equipped to readily adapt to your environment and merge seamlessly with your team.
Empathy, Respect, Accountability, Integrity
Across all of these values, our goal is the same: to understand, resolve and manage your IT concerns and issues with the highest quality of customer service. We all know what it’s like to be on the receiving end of bad customer service. That’s why we treat our clients the same way we would expect to be treated, – with empathy, respect, accountability and integrity.
We’re pretty hard on ourselves here when it comes to going above and beyond the call of duty. When a ticket is closed, the client receives a survey to rate and leave comments about the services provided. Across the board, our techs are required to maintain a 93% positive rating. We grade ourselves on each individual ticket to ensure we’re bringing the best possible result at all times.
Contact us for more information.
With a simple phone call, email, or completed form, you’ll be on your way to learning more about how Domain can become a part of your team. So give us a call at (888) 330-8808, email us at firstname.lastname@example.org, or fill out the following form.