Managed Core Network Security and Continuity Agreement

1. PARTIES

Domain Computer Services, Inc. for good and valid consideration agrees with you (hereinafter called “Customer”) to furnish certain computer network related security services & certain computer-related services under the service known as Managed Core Network Security and Continuity (Core) as provided in this Agreement.

2. introduction

WHEREAS, Domain Computer Services, Inc. is in the business of managing computer, network systems, & BDR systems;

WHEREAS, Customer desires that Domain Computer Services, Inc. manage and support, for the particular use of the Customer, a Firewall, its BDR, and associated network software, security solutions, and certain hardware associated with these services, to be used by the Customer.

NOW, THEREFORE, in view of the covenants herein contained and the agreements hereunder taken, the parties hereto agree to as follows:

3. payment

    a. Initial Install Fee. There is a one-time setup fee to install and start services. See your approved quote for details.
    b. Base Monthly fee & Offsite Storage Overage. Payments shall be made based on a set monthly fee as described in your approved quote. Invoices shall be processed and mailed on or about the 15th of each month by Domain Computer Services, Inc. for the prior month’s service. Payment for services rendered shall be paid and delivered upon receiving said invoices by Customer.
    c. Travel. After initial install all support will be provided remotely. If onsite support is requested or required, travel expenses and travel time will be charged to Customer outside of Monthly Fee.
    d. Interest. All payments are due within fifteen days of the date of invoice. Any payment not made in a timely manner shall bear interest at the rate of one and one half (1.5%) percent per month or fraction thereof, from the date of delinquency until the date of payment.
    e. Optional services along with related fees are described in Exhibit A.
    f. Sales and Use Taxes. Customer is responsible for the payment of any state or local, sales or use, or similar fees or taxes arising as a result of the sale of tangible personal property, the provision of services, or both by Domain Computer Services, Inc. to Customer under this Agreement. Domain Computer Services, Inc. may invoice Customer for such fees or taxes and Customer shall promptly remit such fees or taxes to Domain Computer Services, Inc., as the collection agent, upon invoice. The failure of Domain Computer Services, Inc. to invoice Customer for such fees or taxes and shall not relieve Customer from the responsibility for the payment of such fees and taxes. Customer agrees to provide to Domain Computer Services, Inc. proof of Customer’s payment of any such fees or taxes upon request.

4. MANAGED CORE NETWORK SECURITY & CONTINUITY (Core) – included services

The SECaaS solution consists of the following components:

a. A Next Generation Hardware firewall leased to Customer for a minimum duration of not less than 1 year.

b. Software licenses for mandatory security services running on the Next Generation Hardware Firewall.

c. Unlimited remote support – For “Fully Managed” Firewalls packages only. “Basic Alerting” and “Monitoring and Reporting” Firewall packages do NOT include unlimited support and support will be billed hourly.

d. Monthly Activity and Performance Reports – For “Fully Managed” and “Monitoring and Reporting” Firewall Packages only. “Basic Alerting” packages do not receive monthly reports.

e. 24/7 Real Time Threat and Performance Monitoring Alerts – For “Fully Managed” and “Monitoring and Reporting” Firewall Packages only. “Basic Alerting” packages do not receive Threat and Performance Alerts.

f. 24/7 Real Time Best Practice Violation Alerts – For “Fully Managed” and “Monitoring and Reporting” Firewall Packages only. “Basic Alerting” packages do not receive Best Practice Violation Alerts.

g. 24/7 Basic System Alerts – notifications of ISP outages and/or hardware failure.

The BDR solution consists of the following components:

a. Installs and managing Backup and Disaster Recovery (BDR), Data Protection and System Migration for Windows Servers. A BDR system can maximize business continuity and minimize your recovery time objective. Domain Computer Services, Inc. can transfer the backup images to an offsite datacenter through the use of advanced replication systems.

b. Domain will monitor the BDR system for such problems as failing backups, failing alerts, and offsite synchronization issues.

c. If a file or folder on a Supported Server is lost, missing, deleted or becomes corrupted Domain Computer Services, Inc. will restore for client from BDR system.

d. If the BDR system fails, Domain Computer Services, Inc. will provide remote support to repair problem. If onsite support is required or requested it will be billed hourly.

e. Domain Computer Services, Inc. monitors the usage of the BDR system’s capabilities. If the capabilities are getting close to being used at full capacity, Domain Computer Services, Inc. will make recommendations to Customer.

f. Installs and managing Backup and Disaster Recovery (BDR), Data Protection and System Migration for Windows Servers. A BDR system can maximize business continuity and minimize your recovery time objective. Domain Computer Services, Inc. can transfer the backup images to an offsite datacenter through the use of advanced replication systems.

BDR Offsite Backup Synchronization and Storage

a. Domain will provide best effort to assist in replicating a copy of Supported Servers volume image data to its offsite Domain hosted data center. This data is limited in capacity as to how much can be synced and stored offsite based on budget, technology and bandwidth limitations. Domain will do its best to advise client in advance of when storage, bandwidth or billing limitations may prevent or disrupt offsite storage.

BDR SYSTEM MANAGEMENT

The parties recognize that operating the BDR system requires regular supervision, maintenance, upgrades, and research. Customer therefore agrees to appoint Domain Computer Services, Inc. as their BDR Management Consultant. Customer understands that following the advice and instructions of Domain Computer Services, Inc. in regards to the BDR system is necessary in order to maintain its’ integrity. Domain Computer Services, Inc. does not have authority to make purchases of hardware or software for Customer unless approved by the Customer in advance. Domain Computer Services, Inc. however also reserves the right to cancel coverage under this managed BDR agreement for all or some of the BDR system if Customer does not follow its maintenance or upgrade recommendations.

Domain Computer Services, Inc. agrees to provide a team of engineers to manage the BDR system. This team will provide best effort to manage this system in such a way that will ensure backups are running on a regular basis for each system monitored. In addition, the team of engineers will be responsible for maintaining the offsite copy of the Client’s backup set. Factors outside of Domain’s control such as synchronization backlogs, software or hardware failures, Internet outages, etc. may impact Domain’s ability to ensure an up-to-date offsite copy of the data. Domain will provide best effort to identify any such occurrences and notify client what steps may be needed to remediate.

SERVICES PROVIDED

Domain Computer Services, Inc. prides itself on being able to offer the absolute highest standards of service available in the industry. The BDR solution can replace traditional tape backups and file backups with hard drive based images. Images are capable of restoring a server to its original state within hours instead of days. Following is a list of services provided – all included in the monthly flat-rate fee:

DEFINITIONS

a. The term “BDR system” as used in this Agreement refers to the hardware and supported software used for Backup and Disaster Recovery purposes installed by Domain to provide BDR services.

b. The term “Supported Servers” as used in this Agreement refers to the servers and volumes that are backed up by the BDR system and requested to be synced offsite.

c.The term “Disaster Recovery Simulation” is defined as a test demonstrating the ability of the organization to recover.

d. The term “BDR Seed” is defined as the initial baseline image which is transferred offsite. Once the seed is transferred to the offsite storage location it is then synchronized with the local copy on a nightly basis.

e. The term “BDR Reseed” is defined as the requirement to create a new baseline image for transfer offsite any time after the initial BDR Seed. The most likely reason for this is a Synchronization backlog.

f. The term “Offsite synchronization” refers to the client’s transfer of local server images to an offsite Domain hosted BDR datacenter. Storing the backups off-site allows the client to recover their data and/or server even if the original backups become corrupted, lost, or otherwise unavailable.

g. The term “Offsite Storage” refers to amount of space measured in GB that is being utilized in Domain’s remote data center.

h. The term “Offsite Storage Overage” refers to the amount of space measured in GB that is being utilized in Domain’s remote data center in excess of the amount bundled into base monthly fee.

i. The term “Synchronization backlog” is defined as a scenario that prevents the offsite data copy from staying current. Some common examples that can effect off-site synchronization include:

    1. Oversized image
    2. Rapid data growth
    3. Data moves from server to server OR from volume to volume
    4. Changes in available bandwidth
    5. Decreased synchronization window
    6. Corrupted backups
    Client will be notified of synchronization backlogs and be advised if a BDR Reseed is necessary to continue offsite backups

j. The term “Synchronization Window” is defined as the available time during which offsite synchronization is permitted.

k. Liaison – contact person between Domain Computer Services, Inc. and Customer.

l. The term “corruption” is defined as errors in computer data that occur during writing, reading, storage, transmission, or processing, which introduce unintended changes to the original data.

m. The term “local hardware failure” is defined as malfunction within the electronic circuits or electromechanical components (i.e. disks) of a computer system residing at clients location.

n. The term “major changes” is defined as a scenario where:

    1. Computer hardware is modified
    2. Upgrades to Operating System
    3. Upgrades to Operating System

5. RESPONSE TIMES AND SERVICE LEVEL AGREEMENT for SECaaS

All support requests should be made to the support line at 888-330-8808 Option 5 or via email to support@go-domain.com during Coverage Hours. All support requests made via any other source or at any other times will not be covered under this Service Level Agreement. Domain Computer Services, Inc. wishes to keep Customer’s SECaaS system in peak performance. Therefore Domain Computer Services, Inc. will guarantee that at least 95% of the time it will be able to respond to customer problem tickets in the following manner:

a. Firewall System Down Ticket or suspected Security Breach Incident: Respond within 1 hour

b. Non-System Down Ticket or any other Incident: Respond within 2 hours

6. response times and service level agreement for bdr

Domain Computer Services, Inc. wishes to keep Customer’s BDR system in peak performance.
Therefore Domain Computer Services, Inc. will guarantee that at least 95% of the time it will be able to respond to customer problem tickets in the following manner:

a. File restore up to 1GB: Respond within 2 business hours; Resolve within 4 business hours

b. File restore over 1GB: Respond within 2 business hours; Resolve best effort

c. Problems with local backups: Respond within 4 business hours; Resolve within 3 business days

d. Problems with Offsite sync: Respond within 4 business hours; Resolve within 2 business days

e. Problems with Offsite sync (BDR reseed required) Respond within 4 hours; Resolve within 3 business days after reseed has been received

f. Server restore – Respond within 4 hours; Resolve within 1 day

Note: These resolution times assume that no factors outside Domain’s control such as synchronization backlogs, software or hardware failures, Internet outages, etc. prevent resolution AND replacement equipment is either on hand at customer’s site or can be ordered and received such that labor can be performed to meet the SLA.

7. customer cooperation

Customer shall provide reasonable access to its premises and hardware installations to enable Domain Computer Services, Inc. the opportunity to maintain the SECaaS System & BDR System. For installation of the BDR system as well as ongoing maintenance Domain will require administrative user account access as well as remote access using our management platform. Customer acknowledges that since the network equipment is in their physical control they must hold all responsibility for their care and well-being. This means protecting them from abuse when possible and securing them from improper access or other physical threats. Proper power and environmental conditions are also the responsibility of the Customer in ensuring the well-being of the SECaaS System & BDR System. Property insurance covering the hardware firewall is recommended for the full replacement value of the equipment. A High-speed business grade Internet Access with 1 or more static IP addresses is also mandatory for all Customer locations for which support is requested. When support is provided remotely or via telephone, the Customer must cooperate by following all directions that they are provided from the support representative. Customer also agrees to assign one employee to be Liaison or contact person to Domain Computer Services, Inc. in order to make communications between both parties effective.

8. confidentiality

a. Domain Computer Services, Inc. agrees to keep in confidence and not disclose to others any sensitive or confidential material of Customer, its’ marketing strategies or other trade secrets.

b. Customer agrees to limit access to the SECaaS System & BDR System to those employees or consultants who require such access in order to use the SECaaS System & BDR System in furtherance of the Customer’s business.

c. Customer and Domain Computer Services, Inc. shall take all reasonable precautions to maintain the confidentiality of the Technology Systems mentioned above, but not less than that employed to protect its’ own proprietary information.

d. Customer may not provide Administrator network access or passwords to any users or 3rd parties without first receiving written permission from Domain Computer Services, Inc. Violation of this policy will release Domain Computer Services, Inc. from any responsibility for the network or repair of damage under the scope of this contract.

9. Maintenance

Domain Computer Services, Inc. agrees to provide labor for maintenance services to attempt to correct any error reported by Customer and determined by Domain Computer Services, Inc., in its’ sole discretion, to be in the BDR system & SECaaS system for the term of this Agreement. Such services shall be provided in the most expeditious manner possible and at no additional cost to the Customer if provided remotely. Maintenance is limited to software and hardware of the BDR system itself. Other aspects of maintenance on servers or network such as software updates, antivirus protection, etc are the responsibility of client and not included under this agreement however may be necessary to maintain a properly functioning BDR system. If any work or changes are made to the Supported Servers Domain must be notified in advance so they can plan and modify BDR System or SECaaS System configuration or monitoring alerts accordingly. If BDR system failures can be attributed to work or changes by Customer then all time to restore BDR functionality will be billed hourly to the client. If client cannot or will not assist Domain’s support staff in troubleshooting remotely then Customer will be billed for hourly onsite support. Onsite maintenance will require Customer payment for travel time and expenses.

10. warranties and disclaimers

DOMAIN COMPUTER SERVICES, INC. MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED ON ITS’ OWN REGARDING THE FUNCTIONALITY, RELIABILITY OR QUALITY OF HARDWARE OR SOFTWARE, BUT INSTEAD RELIES ON THE WARRANTIES PROVIDED BY THE MANUFACTURER OF EACH PRODUCT. IN PARTICULAR, DOMAIN MAKES NO WARRANTY THAT (A) THE BDR SYSTEM WILL MEET YOUR REQUIREMENTS; (B) YOUR USE OF THE BDR SYSTEM WILL BE TIMELY, UNINTERRUPTED, SECURE OR ERROR-FREE; (C) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF THE BDR SYSTEM WILL BE ACCURATE OR RELIABLE; AND (D) ANY DEFECTS OR ERRORS IN THE PRODUCTS WILL BE CORRECTED. CLIENTS’ USE OF BDR PRODUCTS OR SERVICES IS AT THEIR OWN RISK. BDR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE BDR SYSTEM IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. YOU FURTHER ACKNOWLEDGE THAT THE BDR SYSTEM IS NOT INTENDED OR SUITABLE FOR USE IN APPLICATIONS THAT COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE.

ALL HARDWARE COVERED UNDER THIS MANAGED CORE PLAN MUST BE COVERED UNDER A FULL MANUFACTURER’S ONSITE WARRANTY OR MAINTENANCE PLAN FOR THE ENTIRE DURATION OF THE SERVICES CONTRACT. ALL SOFTWARE MUST BE THE MOST CURRENT VERSION OR WITHIN ONE RELEASE OF THE MOST CURRENT AVAILABLE BY THE MANUFACTURER. ALL SOFTWARE OTHER THAN MICROSOFT MUST BE COVERED BY A SEPARATE MAINTENANCE OR SUPPORT AGREEMENT THAT MUST BE MADE ACCESSIBLE TO OUR SUPPORT TECHS FOR ASSISTANCE IF NECESSARY.

Note: BDR software is not able to bypass the windows activation. This happens when you perform an HIR restore to another machine windows will still detect the hardware change and may require activation. There is no way to bypass this; Domain cannot and will not do anything that will effect Microsoft Windows activations. Some OEM copies of windows are intentionally locked to specific machines or even hard drives and require special permission from Microsoft for activation. Some OEM licenses cannot be activated on anything except the original machine.

11. Limitation of liability and remedies

UNDER NO CIRCUMSTANCES SHALL DOMAIN COMPUTER SERVICES, INC. BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF ANTICIPATED PROFITS, GOODWILL, USE, OR LOSS RESULTING FROM BUSINESS DISRUPTION DUE TO ANY REASON, EVEN IF DOMAIN COMPUTER SERVICES, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RISK OF DATA LOSS, BUSINESS INTERRUPTION OR LOSS REMAINS WITH CUSTOMER. DAMAGES DUE ARE LIMITED TO THE AMOUNT PAID FOR THAT SERVICE DURING THE SIX (6) MONTH PERIOD BEFORE THE RELEVANT CLAIM OR FIVE-HUNDRED US DOLLARS ($500), WHICHEVER IS LOWER. IF YOUR ACCOUNT IS PAST DUE OR IN ANY WAY IN VIOLATION OF OUR POLICIES OR RECOMMENDATIONS YOU AGREE THAT THERE IS NO LIABILITY OF DOMAIN TO YOU. YOU SPECIFICALLY AGREE THAT THIS DAMAGES LIMITATION IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND DOMAIN.

THE STATED WARRANTIES AND THE COMMITMENTS SET FORTH HEREIN ARE IN LIEU OF ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF DOMAIN COMPUTER SERVICES, INC. FOR DAMAGES OR OTHER RELIEF, INCLUDING, BUT NOT LIMITED TO, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES THAT IN ANY WAY ARISE OUT OF OR IN CONNECTION WITH THE USE AND/OR THE PERFORMANCE OF ANY SOFTWARE, HARDWARE OR SERVICE.

12. defaults and termination

a. Capital Events of Default

    1. Domain Computer Services, Inc. shall be in default under this Agreement if any of the following occur:
    i. Domain Computer Services, Inc. becomes insolvent or is a party to any voluntary bankruptcy or receivership proceeding, makes an assignment for a creditor, or there is any similar action that affects the affairs or property of Domain Computer Services, Inc.;
    ii. Domain Computer Services, Inc. is the subject of a petition or involuntary bankruptcy and such petition is not removed within ninety (90) days;
    iii. Domain Computer Services, Inc. fails to materially perform or comply with the terms and conditions of this Agreement.
    2. Customer shall be in default under this Agreement if any of the following occurs:
    i. Customer fails to make payment of any undisputed invoice within thirty (30) calendar days after it is rendered;
    ii. Customer fails to materially perform or comply with the terms and conditions of the Agreement.
    iii. Customer fails to follow the technology advice or recommendations provided by Domain as being the minimum mandatory to continue services.

b. The initial term of this Agreement will be for 1 Year following the contract coverage start date of this Agreement per the approved quote. This Agreement shall renew for additional one-month periods unless either party gives written notice of non-renewal in the last month of the term. Early termination will require immediate payment of remaining monthly fees due for term of agreement.

c. Termination of Notice. The party not in default may terminate this Agreement by written notice to the other party if the other party has failed to cure a material default under this Agreement within thirty (30) days after receiving written notice specifically stating forth such default. Upon termination, the terminating party shall have all rights under the Uniform Commercial Code or otherwise, whether at law or in equity, that may be available to it. The election of one remedy shall not exclude the election of another.

d. Return of hardware equipment. All hardware must be returned to Domain Computer Services upon termination or expiration of agreement in like-new condition including all original accessories and power supplies. Damaged or non-working equipment will be charged the full replacement value to the Customer. Return equipment may be dropped off at any Domain Computer Services office location or shipped, prepaid and insured to a Domain office location. Monthly Fee will be due until date of confirmed receipt or delivery. Partial months will be billed a prorated amount until delivery is confirmed.

13. governing law

This Agreement shall be governed by and construed in accordance with the laws of the State of New Jersey, Middlesex County.

14. assignments

Neither this Agreement nor any rights hereunder may be assigned or otherwise transferred by either party, except to any corporation controlled by or under common control with the assigning party, or in connection with the acquisition of, or the sale of substantially all of, the assets of the business to which this Agreement pertains.

15. severabilty

If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and unenforceability of the remaining provisions shall not in any way be affected or impaired thereby.

16. force majeure

Domain Computer Services, Inc. shall not be in default under this Agreement because of any failure to perform in accordance with its’ terms and conditions if such failure arises from causes beyond its’ control, including, but not restricted to, acts of God, acts of government, fires, floods, epidemics, quarantine, restrictions, strikes, embargoes, inability to secure raw materials or transportation facilities, acts or omissions of carriers, or any and all causes beyond control of Domain Computer Services, Inc.

17. modifications

This Agreement can only be modified by a written Agreement duly signed by authorized representatives of Domain Computer Services, Inc. and Customer, and variances from or in addition to the terms and conditions of this Agreement in any order or other writing from the Customer will be of no effect. Moreover, in order to avoid uncertainty, ambiguity and misunderstandings in their relationships, Domain Computer Services, Inc. and Customer covenanted and agreed not to enter into any oral agreement or understanding inconsistent or in conflict with this Agreement; and Domain Computer Services, Inc. and Customer further covenant and agree that any oral communication allegedly or purportedly constituting such an agreement or understanding shall be absolutely null, void and without effect.

18. notices

Any notice given by either party hereto to the other party shall be in writing and shall be signed by the party giving notice. Any notice or other document to be delivered to either party hereto by the other party shall be deemed delivered if mailed postage prepaid to the party to who directed at the address of such party stated below for Domain Computer Services, Inc. & for the Customer will be per the approved quote.

Domain Computer Services, Inc.
1 Corporate Drive
Cranbury, NJ 08512

19. venues and jurisdiction

Customer hereby (i) agrees that any litigation, action or proceeding arising out of or relating to this Agreement be instituted in a state or federal court in the city and state of New Brunswick, New Jersey (ii) waives any objection which it might have now or hereafter to venue of any such litigation, action or proceeding, (iii) irrevocably submits’ to the jurisdiction of any court in such litigation, action or proceeding, and (iv) hereby waives any claim or defense to inconvenient form.

20. counterparts

This Agreement may be executed simultaneously in several counterparts, each of which shall be deemed an original but which together shall constitute one and the same original.

21. entire agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior contemporaneous written or oral agreements and representations between the parties with respect thereto. This Agreement shall not be deemed to extinguish or mitigate any payments, which are owed to Domain Computer Services, Inc. by Customer pursuant to the terms of any previous or other existing agreements between Domain Computer Services, Inc. and Customer. Customer acknowledges that it has read this Agreement, understands it and agrees to be bound by its’ terms and conditions.

22. collection

If it is necessary for Domain Computer Services, Inc. to employ attorneys for the collection of amounts payable hereunder, all costs and expenses incident to such collection, including without limitation, reasonable fees of such attorneys, shall be added to the amount payable hereunder and be collected as a part thereof.

23. captions and headings

The captions and headings are inserted in this Agreement for convenience only, and in no event be deemed to define, limit or describe the scope or intent of this Agreement, or of any provision hereof, nor in any way affect the interpretation of this Agreement.

24. execution

IN WITNESS WHEREOF, the parties have hereunto set their hands and seal this day per the approved quote.

EXHIBIT A
(Prices subject to change without notice.)

Billable Service Descriptions

Reseeding – Domain will deliver a fully encrypted hard drive to the client’s location. Once the data transfer is complete, the hard drive will be either picked up or shipped back to Domain using a prepaid label.

Server Test Restore – boot 1 virtual server hardware independent restore test image on a loaner server. Confirm OS boot and data is available. This does not include testing for software functionality or services.

Disaster Recovery Simulation – During this test, the organization simulates a disaster so normal operations will not be interrupted. Domain will restore a copy of your server to a standby server and make it available to client. Disaster scenario should take into consideration the purpose of the test, objectives, type of test, timing, scheduling, duration, test participants, assignments, constraints, assumptions, and test steps. Testing can include the notification procedures, temporary operating procedures, and backup and recovery operations. It may not be practical or economically feasible to perform certain tasks during a simulated test (e.g., extensive travel, moving equipment, eliminating voice or data communication).

Loaner Standby Server – A Standby Server is a second server that can be brought online if the primary production server fails. Domain Computer Services, Inc. will provide best effort to maintain a standby server for the Customer’s use if necessary. If the Customer’s server becomes unavailable due to hardware failure, Customer has the option to use the Loaner Standby Server or wait until replacement parts are obtained. Up to 7 days of Loaner Standby Server use is complimentary after which cost is $200 per day.

Data Archiving – Data archiving is the process of moving data that is no longer actively used to a separate data storage device for long-term retention. Data archives consist of older data that is still important and necessary for future reference, as well as data that must be retained for regulatory compliance. Archived data will be removed from local storage device and kept by Domain in storage. This may also extend usable lifespan of local BDR storage.

Optional Billable Service Fees (NOT INCLUDED IN BASE MONTHLY FEE)

(Prices also assume reasonable advance notice and a pre-scheduled appointment based on availability. Last minute or Emergency unscheduled requests may require additional fees.)

 

Reseed (per incident)

$250 up to 1TB, $500 up to 5TB, $750 5TB+

Server Test

1 server complimentary after every 3 months of paid service. Max 1 server per quarter.

Disaster Recovery Simulation (per server)

Billed Hourly

Onsite BDR System Support

Billed Hourly

BDR System Support due to Customer Adds, moves, changes

Billed Hourly

Full Server Emergency Restore

Billed Hourly

All Restores other than basic files/folders

Billed Hourly

E-Mail Discovery

Billed Hourly

Standby Server (per incident)

$200 per day

Local Storage Refresh

$400 per TB

Offsite storage overage

0.50

Data Archiving (per Gigabyte)

0.50